1. Who we are
Nexvora Technologies is an online education provider with its registered office at 1209 N Orange Street, Wilmington, DE 19801, USA. For all privacy-related queries, write to support@nexvora.com or call +1 (302) 555-0142.
2. Information we collect
We collect only the information needed to deliver our services. This includes:
- Identity & contact data — name, email, phone, billing address, country.
- Account data — username, password (hashed), profile photo, course preferences.
- Payment data — handled by PCI-compliant processors (Stripe, PayPal). We do not store full card numbers.
- Usage data — pages visited, learning progress, device, IP, browser, time-zone.
- Communications — messages you send via forms, email, chat or phone.
3. How we use your information
- To deliver the courses, labs and certifications you enrol in.
- To create and secure your account and prevent fraud.
- To process payments and issue invoices.
- To send service emails (enrolment confirmations, schedule changes, exam reminders).
- To send marketing communications — only with your consent, which you can withdraw any time.
- To improve our courses, website and customer experience.
- To meet legal, tax and accreditation-body requirements.
4. Legal bases (GDPR)
Where the GDPR applies, we process personal data on these legal bases: (a) performance of a contract for course delivery; (b) legitimate interests for analytics, security and improving our services; (c) consent for marketing and non-essential cookies; (d) legal obligation for tax, accounting and regulatory reporting.
5. Sharing your information
We never sell your data. We share it only with:
- Vetted sub-processors who help us deliver the service (payment, hosting, email, analytics, certification bodies).
- Regulatory authorities when required by law.
- Successor entities in the event of a corporate transaction, subject to equivalent privacy protections.
All sub-processors are bound by data-processing agreements that mirror our obligations to you.
6. International transfers
Our infrastructure is hosted in the United States and the European Union. When personal data is transferred outside your region, we rely on the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, or equivalent safeguards.
7. Cookies & tracking
We use a small number of essential cookies (session, security, language) plus optional analytics and marketing cookies. You can accept, reject or manage them via the cookie banner shown on your first visit, or at any time via your browser settings.
8. Data retention
We keep personal data only as long as necessary: account data while your account is active and for up to 24 months thereafter; transaction data for 7 years (tax law); marketing data until consent is withdrawn.
9. Your rights
Subject to applicable law you have the right to: access your data; correct inaccurate data; erase data ("right to be forgotten"); restrict or object to processing; data portability; withdraw consent; lodge a complaint with your local supervisory authority. To exercise any of these rights, email support@nexvora.com. We respond within 30 days.
10. Security
We protect your data with TLS 1.3 encryption in transit, AES-256 encryption at rest, hashed passwords, role-based access control, continuous logging, vulnerability scanning and periodic third-party penetration testing.
11. Children
Our services are not directed to children under 16. If you believe a minor has provided us with personal data without consent, contact us and we will remove it promptly.
12. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the website at least 14 days before they take effect.
13. Contact
Questions about this policy or your data? Email support@nexvora.com, call +1 (302) 555-0142, or write to our office at the address above.